| Job title: | Fashion E-Commerce and Marketing Support Assistant (6-month contract with possible extension) |
| Company: | Ananse Internet Pty Ltd |
| Location: | Nigeria |
| Expected Salary: | |
| Job Publish Date: | Thu, 15 Dec 2022 18:58:16 GMT |
Job Description:
Responsibilities
- Provide support to marketplace merchants and customers across multiple channels- live chat, email, social media, platform messaging too, phone etc.
- Support marketplace merchants with the on-boarding process: registration, product uploading, training and query resolution
- Manage customer order fulfilment process to ensure timely dispatch of orders and liaise with merchants, customers and logistics providers to resolve issues that arise
- Provide back-office support and platform training to Field Support Agents
- Provide research and administrative support for the compilation of the social media calendar
- Provide project and administration support to the operations and marketing teams
- Conduct testing to support the release of new platform features by the tech team
- Support marketing team with the execution of campaigns
- Monitor SLA performance metrics to ensure user satisfaction
- Monitor ecommerce performance metrics against sales targets
Skills and Qualifications
- Bachelor’s degree or diploma
- Minimum 2-3 years’ work experience
- Ecommerce operations, social media or fashion industry experience would be an advantage
- Strong written and verbal communication skills
- Business proficiency in both English and French would be an advantage
- Strong interpersonal, organisation and administrative skills
- Ability to multi-task and work under pressure
Ananse Internet Pty Ltd
Founded: 1900
About Ananse
Ananse is a start-up ecommerce platform that enables consumers from around the world to shop online from fashion designers’ artists and artisans from across the African continent. The company’s end-to-end payments and logistics solution provides a valuable plug-and-play ecommerce service to creative entrepreneurs in Africa, enabling them to trade globally and grow their businesses.