Fashion E-Commerce and Marketing Support Assistant (6-month contract with possible extension)

Job title: Fashion E-Commerce and Marketing Support Assistant (6-month contract with possible extension)
Company: Ananse Internet Pty Ltd
Location: Nigeria
Expected Salary:
Job Publish Date:

Thu, 15 Dec 2022 18:58:16 GMT



Job Description:

Responsibilities

  • Provide support to marketplace merchants and customers across multiple channels- live chat, email, social media, platform messaging too, phone etc. 
  • Support marketplace merchants with the on-boarding process: registration, product uploading, training and query resolution 
  • Manage customer order fulfilment process to ensure timely dispatch of orders and liaise with merchants, customers and logistics providers to resolve issues that arise 
  • Provide back-office support and platform training to Field Support Agents 
  • Provide research and administrative support for the compilation of the social media calendar 
  • Provide project and administration support to the operations and marketing teams 
  • Conduct testing to support the release of new platform features by the tech team 
  • Support marketing team with the execution of campaigns 
  • Monitor SLA performance metrics to ensure user satisfaction 
  • Monitor ecommerce performance metrics against sales targets 

Skills and Qualifications

  • Bachelor’s degree or diploma 
  • Minimum 2-3 years’ work experience 
  • Ecommerce operations, social media or fashion industry experience would be an advantage 
  • Strong written and verbal communication skills 
  • Business proficiency in both English and French would be an advantage 
  • Strong interpersonal, organisation and administrative skills 
  • Ability to multi-task and work under pressure  

 

Ananse Internet Pty Ltd

Founded: 1900

About Ananse

Ananse is a start-up ecommerce platform that enables consumers from around the world to shop online from fashion designers’ artists and artisans from across the African continent. The company’s end-to-end payments and logistics solution provides a valuable plug-and-play ecommerce service to creative entrepreneurs in Africa, enabling them to trade globally and grow their businesses.


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